Frequently Asked Questions
Everything you need to know about your Clilena shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a prepaid return label.
How do I ensure I'm ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.
Do you ship internationally?
Yes, Clilena ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Clilena garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label. Most of our pieces prefer cold machine washes and air drying.